Refund Policy

Guidance for cancellations, changes, and custom-order refunds.

As Stories Mapped products are personalised, refund decisions need to take into account the stage your order has reached.

If you need to change or cancel an order, please contact us as soon as possible. Changes are easiest before design or production has started.
Once a personalised print has entered production, cancellation may no longer be possible because it has been made specifically for your journey.
If your order arrives damaged, incorrect, or with a production problem, please contact us with photos and your order details so we can review it quickly.
If a replacement, refund, or remake is appropriate, we will explain the next steps directly.
Manual-review flights and bespoke requests may take a little longer to assess if a refund or remake is being considered.